OUR POLICIES
Privacy Policy – FHLBRANDS
At FHLBRANDS, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop on our website.
1. Information We Collect
When you visit or make a purchase from our store, we may collect the following:
Your name, email, phone number, and shipping address
Payment details (processed securely via trusted third-party gateways)
Information about your device, browser, and how you use our site
2. How We Use Your Information
We use your data to:
Process your orders and deliver your items
Provide customer support and updates on your orders
Improve our store experience and marketing efforts
We will never sell or share your personal information with unauthorized third parties.
3. Data Security
Your information is protected using the latest security tools. We use SSL encryption and trusted third-party payment systems to ensure your data is safe and secure.
4. Cookies & Tracking
We may use cookies to improve your shopping experience—like remembering your cart or showing personalized products. You can control this in your browser settings anytime.
5. Your Rights
You have the right to:
Access the information we hold about you
Request corrections or deletion of your data
Opt out of email marketing at any time
6. Contact Us
If you have any questions about our privacy policy, please contact us at:
Email: fhlbrands.official@gmail.com
SHIP&Delivery
Shipping & Delivery Information
At FHLBRANDS, we’re committed to providing fast, secure, and reliable delivery to our customers in the Gulf region. Whether you’re in Saudi Arabia, the UAE, or Kuwait, your order is in safe hands.
Delivery Timeframe
We aim to deliver your order within:
Saudi Arabia: 1 – 7 business days
United Arab Emirates: 1 – 7 business days
Kuwait: 1 – 7 business days
Please note: Delivery times may vary slightly depending on your location and holidays.
Order Processing
All orders are processed within 24–48 hours after payment is confirmed. Once your order is shipped, you’ll receive a confirmation with a tracking link.
Shipping Partners
We use trusted local couriers to ensure safe and timely delivery of every package.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method. We keep our rates fair and transparent.
Track Your Order
Once dispatched, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.
Need Help?
For any questions about shipping or delivery, feel free to contact us at fhlbrands.official@gmail.com
Refund & Return Policy – FHLBRANDS
At FHLBRANDS, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!
Returns
We accept returns within 7 days of receiving your order if:
The product is unused, in its original packaging, and in the same condition you received it.
You received the wrong or damaged item.
To start a return, contact us at:
Email: fhlbrands.official@gmail.com
Please include your order number, the reason for the return, and any photos if applicable.
Refunds
Once we receive your returned item and inspect it, we’ll notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 3–7 business days.
Items Not Eligible for Return
Products on sale or clearance
Personal care items (for hygiene reasons)
Items used or damaged by the customer
Shipping Costs
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Need Help?
We’re always happy to support you!Reach out to our friendly team at fhlbrands.official@gmail.com